Desktop Support Technician
Granite Bay, CA Granite Bay, CA $23 - $27 an hour $23 - $27 an hour 4 days ago 4 days ago 4 days ago Amazing Facts has employment and volunteer opportunities for those called by God to be a part of His end-time work of sharing the gospel and the three angels' messages with the world.
Although Amazing Facts is an equal opportunity employer that does not discriminate in its employment policies and practices on the basis of race, national origin, gender, color, age, marital status, disability, or any other basis prohibited by law, it is a religious association and a member of the Seventh-day Adventist Church.
The employment practices reflect religious preferences in harmony with the U.
S.
Constitution and controlling law, and therefore hires only Seventh-day Adventist Church members in good standing.
Please Note:
Must be legally authorized to work in the United States.
Amazing Facts has employment and volunteer opportunities for those called by God to be a part of His end-time work of sharing the gospel and the three angels' messages with the world.
Please check back regularly for new listings.
Desktop Support Technician JOB
Summary:
The Desktop Support Technician position is responsible for supporting Amazing Facts employees and volunteers, both onsite and remotely.
The Desktop Support Technician will provide support for PCs, peripheral devices, and relevant desktop and local or web-based software applications.
Candidate must possess a thorough working knowledge of the major components of the Information Technology environment.
Provide quality support with a high degree of proven customer service, technical expertise, and timeliness.
Pay Scale:
$23 - 27/hr JOB REQUIREMENTS:
1 - 3 years of experience in working with computers, software, systems, local area networks and terminology High School Diploma, preferably a 2 year AA/AS in computers or appropriate certifications Excellent written communication skills, problem solving skills and self-motivated and the ability to work effectively with little direction SKILLS &
Qualifications:
Proficient in Windows Desktop Operating Systems (7-10), MAC OSX, Microsoft Office Identify and resolve 1st level and moderately complex PC software and hardware related issues Effectively train users on desktop software Excellent customer interaction skills and desire to provide impeccable service EXPECTATIONS & TASKS:
Provide 1st Level Desktop Support.
Provide effective and creative solutions on Help Desk related issues to ensure satisfaction and productivity.
Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
Log all customer questions and problems and track through resolution in Help desk tracking software.
Provide end user desktop training as required.
Install and configure new or current IT equipment (desktops, printers, copiers, scanners, projectors, laptops, video conferencing, tablets, smartphones, etc).
Assist Network Admin with the following:
Basic changes and additions in 3CX phone system as needed, maintaining accurate inventory of all computers, tracking all licenses, cleaning the IT storage room, create, maintain and publish relevant support documentation, any other appropriate task as assigned by the Network Admin Provide information technology support, including employee inquiries and requests for assistance with personal computer (PC) hardware, software, and mobile computing devices.
Meet or exceed all stated Service Level Agreements with regard to help desk assignments.
Assigns, redirects and escalates all Help Desk tickets (Web, email or phone, e.
g.
) to the appropriate IT resource in a timely manner.
Participates in Help Desk related projects.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Although Amazing Facts is an equal opportunity employer that does not discriminate in its employment policies and practices on the basis of race, national origin, gender, color, age, marital status, disability, or any other basis prohibited by law, it is a religious association and a member of the Seventh-day Adventist Church.
The employment practices reflect religious preferences in harmony with the U.
S.
Constitution and controlling law, and therefore hires only Seventh-day Adventist Church members in good standing.
Please Note:
Must be legally authorized to work in the United States.
Amazing Facts has employment and volunteer opportunities for those called by God to be a part of His end-time work of sharing the gospel and the three angels' messages with the world.
Please check back regularly for new listings.
Desktop Support Technician JOB
Summary:
The Desktop Support Technician position is responsible for supporting Amazing Facts employees and volunteers, both onsite and remotely.
The Desktop Support Technician will provide support for PCs, peripheral devices, and relevant desktop and local or web-based software applications.
Candidate must possess a thorough working knowledge of the major components of the Information Technology environment.
Provide quality support with a high degree of proven customer service, technical expertise, and timeliness.
Pay Scale:
$23 - 27/hr JOB REQUIREMENTS:
1 - 3 years of experience in working with computers, software, systems, local area networks and terminology High School Diploma, preferably a 2 year AA/AS in computers or appropriate certifications Excellent written communication skills, problem solving skills and self-motivated and the ability to work effectively with little direction SKILLS &
Qualifications:
Proficient in Windows Desktop Operating Systems (7-10), MAC OSX, Microsoft Office Identify and resolve 1st level and moderately complex PC software and hardware related issues Effectively train users on desktop software Excellent customer interaction skills and desire to provide impeccable service EXPECTATIONS & TASKS:
Provide 1st Level Desktop Support.
Provide effective and creative solutions on Help Desk related issues to ensure satisfaction and productivity.
Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
Log all customer questions and problems and track through resolution in Help desk tracking software.
Provide end user desktop training as required.
Install and configure new or current IT equipment (desktops, printers, copiers, scanners, projectors, laptops, video conferencing, tablets, smartphones, etc).
Assist Network Admin with the following:
Basic changes and additions in 3CX phone system as needed, maintaining accurate inventory of all computers, tracking all licenses, cleaning the IT storage room, create, maintain and publish relevant support documentation, any other appropriate task as assigned by the Network Admin Provide information technology support, including employee inquiries and requests for assistance with personal computer (PC) hardware, software, and mobile computing devices.
Meet or exceed all stated Service Level Agreements with regard to help desk assignments.
Assigns, redirects and escalates all Help Desk tickets (Web, email or phone, e.
g.
) to the appropriate IT resource in a timely manner.
Participates in Help Desk related projects.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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